Town Hall Suggestions

• Improve chip handling procedures by staff – the errors in color ups between last year and this year are unfathomable. Imagine if the players shorted Harrah’s during buy-ins or took too much during cash outs. Those chips are OUR money.
• Use more indoor conference space – the tent is really a nightmare, too cold in some spots, too hot in others, and very rickety. Also if you had more than the Amazon room in play, you could do all the cage work in separate rooms which would lead to better crowd control as well as faster processing.
• Much faster buy-in and cash outs – these need to be automated. You have all of the information on the players you need even before they buy in via the player’s card. We don’t understand why it takes so long to cash out or to buy in.
• Better Trained Floor Staff – The quality of TD and floor has gone down considerably and the decision being made are not good ones and players have lost confidence in them and this is why they feel entitled to yell. The dealers could be better too, but it’s more important to have good, experienced floor staff.
• Healthy food options – the Poker Kitchen is convenient, but the choices are almost universally unhealthy.
• Bring back player lounges for non-VIPs – regardless of who sponsors the lounges, those were good things that really helped on long playing days, both for state of mind and crowd control
• Make dinner break for 12pm event always at end of level 6 – Going on break at 6:50 for 20 minutes, then playing for 20 minutes and then dinner break for 1.5 hrs in the middle of the level is very disruptive for the players and inefficient for the floor staff.
• Tournament clocks – previous years were much better. We really need to know how may players are left, what the payouts are, what average chips are, etc in a timely fashion in order to play as well as we’d like to. Use the monitors for this instead of making them leaderboards.
• Don’t try to cost-cut everything – there are countless small ways which we all know Harrah’s is trying to save a buck, but it makes the players feel cheated and it sends the wrong message about the prestige and quality of the WSOP which should the premiere poker brand, not a penny pincher. We feel that you will more than make up for it in brand value and satisfied players who will play the pits or cash games at the Rio as opposed to go to the Bellagio or Venetian which is where everyone goes now. You are driving your customers away by skimping on things.

Changes We Appreciate

• The variety of WSOP events and structure is really good this year
• Bathroom lines are much better now with the trailers
• Non-smoking everywhere indoors is a life-saver (literally)
• Valet is run well
• Town halls mtgs and player’s committees are a good thing

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