Frequently Asked Questions

Please allow up to 2 weeks for standard delivery, and up to 4 business days for rush delivery. After that point we will be happy to check the status of your order. Please submit a query in our Contact Us section and we will respond as soon as possible. Please note that we can only track Rush and International shipments.

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Why was my credit card rejected?
Why do I get an error message when I order?

For non-U.S. customers and customers who have trouble using their credit card, we recommend using PayPal. You do NOT need a PayPal account in order to use their service. Most likely you will even be able to use your credit card via PayPal.

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What is the shipping cost?

Standard Shipping within the U.S. is $4.99 (1-2 weeks), Rush Shipping is $9.99 (2-4 business days), and International Shipping is $16.50 (5-8 days).

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Will the DVD play in my region?

Yes, the DVDs are encoded to play properly in all regions.

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What is the running time of the DVD?

Final Table Poker runs approximately 100 minutes. However, there are two unique viewing modes (Advanced and Beginner) so you might consider it 200 minutes.

Beating Blackjack runs approximately 60 minutes.

Short Game Golf runs approximately 60 minutes.

Card Trick Magic runs approximately 65 minutes.

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I need help downloading from Google Video.

*Please note that the paid download service from Google Video will be discontinued as of July 2007. For all questions regarding Google Video, please refer to the Google Video Support page.

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Where can I view the charts that are included with the DVDs?

The charts for each DVD can be found by clicking on the subject buttons at the top of every page. If you have trouble viewing the entire chart, you can right click, save the image to your desktop and open it from there.

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